Returns & Refunds Policy

Customer satisfaction is our priority.

Return Eligibility

Items may be returned within 30 days of delivery if:

• The item is damaged or defective.

• The wrong item was received.

• The item arrives significantly different from its description.

Non-Returnable Items

• Items damaged due to misuse.

• Items returned after the return period.

• Personalized or custom-made products.

Refund Process

• Customers must contact us before returning any item.

• Refunds are issued after inspection and approval of the returned item.

• Approved refunds are processed to the original payment method within 5–10 business days.

Order Cancellation

Orders may be canceled within 12 hours of purchase. Once processing begins, cancellation may not be possible.

Contact

Email: support@reqivo.com